Description

Job Purpose :

Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.

Logistics :

This position is full-time (40 hours / week, 8 hours / day) Monday Friday in a typical office environment. This role is onsite & is located at 200 North Dozier Blvd., Florence, SC.

What You'll Do :

Provides quality / timely internal / external customer technical support / service for variety of insurance contracts as assigned.

This encompasses, but is not limited to, support of communication interfaces / transactions / functions as required by insurance laws (such as support of claims, remit advices, inquiry / response for claims status / eligibility, enrollment, premium payment etc.

support of all current formats / transactions required by law / BCBSSC lines of business.

Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification.

To Qualify for This Position, You'll Need :

• Associate Degree in Information Systems / Technology, Computer Science or other job-related field OR
• 2 years of technical operations support experience or other applicable experience.
• Good system research and analysis skills.
• Working knowledge of relevant EDI software and tools used by the company / contract.
• Good organizational, judgment, customer service, and both verbal and written communication skills.
• Good spelling, punctuation, and grammar skills.
• Basic math and computer skills.
• The ability to handle confidential or sensitive information with discretion.
• Knowledge of Microsoft Office applications.

We You to Have :

• 3 years of applicable EDI experience.
• At least 1 year of claims processing experience.
• DB2 experience.
• Working knowledge of 837I / 837P.

What Blue Can Do for You :

Our comprehensive benefits package includes :

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave the longer you work here, the more you earn.
• Nine paid holidays.
• Wellness programs and a healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.

What to Expect Next :

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.

This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Last updated : 2024-04-27